Access and Setup

To access our new Servicedesk, your organization is required to sign our new Data Processing Agreement (DPA; German: Auftragsverarbeitungsvertrag – AVV). Once this is done, you may set up your new account. A detailed guide on setting up your account and signing into the platform can be found here:  User_Registration_Guide . 

Navigation and Functionality

To learn how our new Servicedesk works, you may have a look here: