Contact Us
Hello,
To help us resolve your request as quickly and smoothly as possible, please use the following contact options in order:
1. Submit a Ticket
For the most efficient support, please create a ticket in our ticketing system. You can log in using your H-User ID or U-User ID and password. This is the preferred way to receive fast and reliable assistance.
2. Contact Us by Email
If the ticketing system is temporarily unavailable, you are welcome to contact us by email.
3. Urgent Support During Active Courses
If an urgent issue occurs during an active course session, our hotline is available so you can reach us directly and receive immediate support.
Mon-Fri
08:00-18:00*
*Exceptions: We are not available on public holidays in Germany (in the state of Bavaria).
This phone number is for emergencies only, please consider using the UCC Service Desk instead